There are any number of reasons why closedown fails, and one of these, I suspect, is the cause of your printer problem as well. There are a couple of things you can try. From <Start><Run> type SFC /Scannow. This will check all the important files on your C:\ drive for errors - you should have your install CD ready on case required. If this does not work, insert the install CD and reboot. The install will restart and you will be given the opportunity to run a repair or an install. Choose the formaer and see what this achieves.