Can't download JAVA

  janet111 12:32 06 Jul 08


I have tried to download java but keep geting the following error message

The windows installer service could not be accessed. This can occur if you are running windows in safe mode, orwindows installer is not correctly installed. contact your support personnel.

Can anyone advise me on on how to download Java,


  ambra4 12:55 06 Jul 08

You need to update the Microsoft windows installer program before you can install Java

Go to Microsoft update and update windows XP on your computer

click here

Let it do a scan and it will tell you the programs that need to be up dated

To download Java just save to your desktop and after you have updated window just install

click here

  janet111 14:52 06 Jul 08

Have clicked on 1 st link which took over 1 hour to complete, then clicked on 2nd link to download Java and got the same error message,

Any advice is greatly appreciated,

  ambra4 14:56 06 Jul 08

Did you close the browser before you try to install

  Joe R 15:00 06 Jul 08


is it possible, you are clicking on "run" instead of "save", when the download window appears?

  janet111 15:14 06 Jul 08

Yes I closed browser, restarted & then tried to download,

I clicked install as this was the only option I was offered ??


  ambra4 15:29 06 Jul 08

OK you using IE the only option is Install when you try to download Java

I was able to save file to my desktop using Firefox but came up with the Install only option when I try with IE

Did you Reboot the computer after the windows update

Reboot the PC see if it will install

  Halmer 15:32 06 Jul 08
  Les28 15:55 06 Jul 08

Have a look at these sites, this one from microsoft

click here

This one is a simplified version of the same microsoft site and is probably your best to try

click here

  janet111 15:56 06 Jul 08


Have rebooted and tried to download from JAVA site but got the same error message.

Clicked on the link from Halmer and saved the file to my PC, do have have to run it or instal it or something now ?

Guidance appreciated,

  ambra4 16:13 06 Jul 08

Just double click on file to install

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