Can't connect scanner

  heavymetalkid 19:07 22 Feb 06
Locked

My computer has just recovered from a crash and I have had to re-install everything. Most of it has gone back on, however my scanner won't re-install. I'm running XP, the scanner is an Artec and despite the screen saying installation complete, when I attempt to turn it on the screen shows"failed to open the Twain driver" Can anyone help?

  ICF 19:15 22 Feb 06

Are you installing it as per manufactures instructions?

  heavymetalkid 19:17 22 Feb 06

Hi ICF, yes following the on screen instructions,it worked perfectly before my machine crashed.

  ICF 19:23 22 Feb 06

What's the model number?

  heavymetalkid 19:33 22 Feb 06

Artec e+42

  ICF 19:44 22 Feb 06

Have you uninstalled the scanner and rebooted then tried the installation procedure?

  jack 19:59 22 Feb 06

Is th Scanner driver an XP signed version?
Chwck you have the correct driver or download the latest.

  heavymetalkid 20:02 22 Feb 06

Thanks Jack and ICF,just done it from the Wizard it's there now. Gratefull thanks

  woodchip 20:19 22 Feb 06

Have you restarted the computer as Twain will not work until you do

  heavymetalkid 20:27 22 Feb 06

Yes thanks all done now, however can I pick your brains one more time? I've just opened my e-mail inbox and,I had a few opened and read messages there that have vanished. They are completely gone,not in the deleted box or anywhere. I didn't delete anything. Any idea how they could have vanished?

  ICF 18:48 23 Feb 06

Do a search for dbx files.

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