Surface Pro (2017) vs Surface Pro 4
I have a Canon canoscan Lide 100 - had it since 20O9 & used regularly and frequently since then. Afew days ago I suddenly I got error message that it was "not installed properly". As far as I know I had not changed anything, nor installed or uninstalled anything that would affect it. Same OS throughout (Vista) & same Pc throughout. I've now re-installed it using the original disk, and tho on completion the message says " ready for use" or words to that effect, when I try to use it I get the same error message as before about "not installed properly".
Any suggestions , please. One day all was Ok, the next it doesn't work at all.
To add to Fruit Bat's reply, which would have been my response anyway.
Possible try using it on a different USB Port, preferably one with an External Power Source.
thanks everyone, for those helpful ideas; I'll have a go tomorrow. And thanks Chubtor for the point aboutnot having the scanner plugged in ;I'd begun to wonder about that & had already decided t0 unplug before I attempted any further installing/uninstalling, etc, etc.
Another week of my life spent on this problem! And still it isn’t working. I’ve followed the advice given by everyone in this forum: I’ve uninstalled, re-installed, restarted, etc, etc and at the end when it says “your scanner is ready to use” ( or whatever the exact words are) , when I try to use the scanner I get the same error message as previously: “MP Navigator EX is not installed properly. Reinstall it & then retry.”
I don’t want to buy a new scanner - this one is only 3 years old; it does exactly what I need (I chose it after careful comparisons with others) and there seems to be no reason for this sudden failure – but one day it was OK and the next it wasn’t. Any more advice/suggestions, please?
This does seem to be a common problem Click Here and I can offer no further suggestions but to read through the replies on this link and maybe Google for MP Navigator EX is not installed properly. Reinstall it & then retry as I did.
thanks for that Chub_tor. I'll do as you suggest.
I have solved the problem –I went to the Canon site; clicked “Support” (or something like that) and after hunting through various lists I found a new software download that was appropriate for Windows Vista 32 (which is my system). I downloaded that & installed it- a simple process.
I very soon knew things were Ok because the scanner started to make it’s usual waking up noise. I’ve now done a test scan & everything is fine.
Except that it isn't OK ! TEst scan was Ok but anything else produces same error message as before.
Even downloading different software makes no difference.
I've now emailed canon support. Meanwhile I'll try a search with Google, as Chub tor suggested.
Google search produced something that I could not use as I didn't see what the writer of the advice saw! So I returned to Canon website to download the software again. It was impossible to work out exactly what I’d downloaded the first time so I chose something fairly much at random (8800 Fust1300ea24.exe in case it’s helpful to anyone!) and when that offered a list of several items I downloaded 2 of them & installed both. And now everything is as it always was - and I’ve taken the opportunity to delete some saved stuff that I no longer needed. So it's now fixed - at last ; and have used it several times – just to be sure. Sorry I can’t provide any more precise advice/info; it was all very hit& miss. Thank you everyone.
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