cannot send emails

  lignum vitae 19:56 14 Jan 05

A friend of mine has a problem with her emails.She can receive with no problem but when she sends they do not arrive, they do not return as unable to deliver.Anyone any idea what is possibly the problem...........Thanks

  Diodorus Siculus 20:16 14 Jan 05

Is she using a standard mail program or webmail?

Are they going from the "outbox" to the "sent items" box?

Does she have the correct smtp server details set?

  lignum vitae 20:54 14 Jan 05

yes she is using a standard email programme
and no they are not going fromoutbox to sent
and as far as she knows she has the coreect smtp settings

  Diodorus Siculus 20:59 14 Jan 05

Time for more info - what operating system, what mail progrmam, details of any error messages and so on.

  Cook2 21:03 14 Jan 05

Incoming Mail Server is for example

(POP3: = POP3.(theirserver) (or COM etc.).

Outgoing Mail:-

(SMTP): = SMTP.(theirserver) (or COM etc).

Incoming Server POP3 should be set to 110

Outgoing Server SMTP should be set to 25

  lignum vitae 21:35 14 Jan 05

The operating system is Windows ME
she is using Freeserve as her mail programme
and there are no error messages

  curlylad 22:20 14 Jan 05

Make sure the outgoing server(smtp), is I know this will sound obvious but just make sure that the . (dots) are present.

  lignum vitae 22:48 14 Jan 05

Thanks everyone for your help the lady has gone home to try your suggestions.

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