Cannot get emoticons in BT mail

  DAKAR 21:51 18 Feb 14

Hi all until recently my other half running windows7 and BT mail used to get the selected emoticons into her emails now I don't know what has changed but she can click on the emoticons within the email but they don't get transferred over anymore.I tried everything I know but cannot find a solution. Any help would be appreciated Regards Dakar

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