Cannot download any file and making a bad situation worse

  turtle85 16 Apr 13
Locked

Hi all,

A few days ago I found that I could not open any attachments sent to me via email. The Windows Attachment Manager (I presume) would just give the message 'Failed - virus detected'. None of the files actually had viruses, I am positive. I knew I had updated AVG just before this; while I only remember installing something to do with Rootkits, I may have up allowed it to update another section, I just can't remember. The 'more information' option I saw when I right clicked the virus detection notification took me the WAM (Windows Attachment Manager) page and I have gone through the internet settings on the security tab, as it instructs, but nothing happened. I stupidly decided to uninstall AVG and 'start again' - this is when I realised that I cannot download ANY file - it doesn't have to be an email attachment, I can't download anything and always for the reason that a virus has been detected (torrents works fine though, rather ironically I feel). When I first uninstalled AVG I turned on Windows Defender (I'm not sure why it was off) and it turned on. That was yesterday. Today it will not turn on. I also tried a system restore and that did nothing that I can identify. Normally I google these problems and copy other peoples advice but I'm not writing the correct search words to find the same problem and nothing I am finding is working - or even possible as I can't download! Does anyone understand what I'm going on about?? I'm afraid I'm not a techie so sorry for bad explanation.. Would be very grateful for any help.

  northumbria61 16 Apr 13

Are you able to download AVG files from another computer? If so then I would start there and reinstall it. I would also run Malwarebytes.

  northumbria61 16 Apr 13

Try this link and download DAP (short for Download Accelerator Plus) to see if that will work for you. enter link description here

  wee eddie 16 Apr 13

You appear to have some kind of infection!

Things to try:- I have never been in a position to need them, they are well spoken of but I cannot vouch for them.

McAfee Stinger

Hitman Pro

TrojanHunter

Trend Micro

Of the last, only parts are free and there have been several disagreements as to its efficacy.

  turtle85 16 Apr 13

If I do have an infection wee edie, then I am surprised I got infected while I had AVG running as I thought it was a good anti-virus - despite this I think you are probably right. Will try and download Malwarebytes and a different antivirus software using your suggestion Northumbria61. Would DAP work as a replacement for WAM (Windows attachment manager)? Even if not, faster downloads (I live in hope here) always sound great so thanks for that thumbs up. Thanks for your help guys :)

  lotvic 16 Apr 13

There obviously is some confusion re 'Windows attachment manager'

Suggest you read the info on http://www.lansa.com/support/notes/p0348.htm and also http://support.microsoft.com/kb/883260

  northumbria61 16 Apr 13

turtle85 - DAP is simply a download manager which I have used for many years - not to be confused with Windows Attachment Manager. DAP (free version) is much quicker than the normal Windows downloads

  mart7 17 Apr 13

Can you run an online virus checker like trend micro?

http://www.trendmicro.co.uk/campaigns/housecall/index_a.html?mkwid=sB9F1C9J2&pcrid=26429993706&kword=online%20virus%20scanner&match=e&plid=&gclid=CIPkobjQ0bYCFVMRtAodbX8A9A

Few years ago i had a virus that wouldnt let me download anything to do with an antivirus program or even an online scan i was directed towards a product called Combo-fix,which i was able to download

http://www.combofix.org/download.php

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