Cannot do windows updates on a friends laptop...windows 7 32 bit system

  julius44 03:27 AM 30 May 12
Locked

Hello and good morning to you all. My friend was having soem problems with her laptop and she gave it to me to look at for her. its a 32 bit windows 7 machine. I installed Kaspersky internet security 2012, and it removes some nasties, and now it works ok, only problem is that I cannot seem to get any updates for her lapop.

Whne I click on the check for updates button, I get a red x and it says the following: Windows cannot currently check for updates because the serice is not running, you may need to restart your pc. I have used the microsoft fixt it tool, and it says it has found and repaired the problem, so I restart the laptop..still the problem is there.

I have also gone to start and typed in services.msc,..then gone to windows updates and made sure that it starts automatically,..still not joy.

Any suggestions please???

  johndrew 09:47 AM 30 May 12

Have a look at this Helpdesk article it seems very similar to your problem.

  julius44 08:17 AM 31 May 12

Hey Johndrew, you are a star!!! I followed the link you gave me and it all works ok now, very much appreciated for your help.

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