Cannot do windows updates on a friends laptop...windows 7 32 bit system

  julius44 30 May 12
Locked

Hello and good morning to you all. My friend was having soem problems with her laptop and she gave it to me to look at for her. its a 32 bit windows 7 machine. I installed Kaspersky internet security 2012, and it removes some nasties, and now it works ok, only problem is that I cannot seem to get any updates for her lapop.

Whne I click on the check for updates button, I get a red x and it says the following: Windows cannot currently check for updates because the serice is not running, you may need to restart your pc. I have used the microsoft fixt it tool, and it says it has found and repaired the problem, so I restart the laptop..still the problem is there.

I have also gone to start and typed in services.msc,..then gone to windows updates and made sure that it starts automatically,..still not joy.

Any suggestions please???

  johndrew 30 May 12

Have a look at this Helpdesk article it seems very similar to your problem.

  julius44 31 May 12

Hey Johndrew, you are a star!!! I followed the link you gave me and it all works ok now, very much appreciated for your help.

Advertisement

This thread is now locked and can not be replied to.

Windows 10 Home vs Windows 10 Pro comparison: Here are the extra features you get in the Pro version

Why Formula-e needs to go faster

How Instagram spots trends

How to use Apple Music in the UK: Complete guide to Apple Music's features

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message