"He told me to go out and buy one that they do support." - AOL should either train its staff better, use more knowledgeable staff, or give up trying to offer tech support. The Belkin tech is probably correct; I doubt that there is anything fundamentally wrong with the adapter, though there may be issues with how you are using it. You have not mentioned whether you use the Belkin management software or Windows' WZC. Can you confirm either way, please?