cannot access my administrator account

  rossdr 17:34 07 Aug 14
Locked

having problems with laptop,when the start screen appears with the option of which account you wish to log onto,the home laptop (admin)account wont load and a message appears "the user profile service service failed.user profile cannot be loaded." what do i do??????? what does it mean????

  Fruit Bat /\0/\ 18:04 07 Aug 14

It means the account is corrupted

do you have another account with admin privileges?

  Fruit Bat /\0/\ 18:06 07 Aug 14

Windows 7?

click here

  rossdr 19:49 09 Aug 14

corrupted by what??? yes this is windows 7,it started turning itself off when it chooses too,then wouldnt load netflix,then says failed log on.

  rossdr 19:50 09 Aug 14

the only other account is a user profile for my daughter.

  Fruit Bat /\0/\ 20:00 09 Aug 14

have you click on my click here? above and then click on method one two and three in the MS page that comes up.

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