Cannot access internet with firewall on

  zzzgordon 22:47 27 Jan 04

Looking for help and advice.

I run Win XP, and have Norton Anti virus and Firewall running whilst using broadband connection.

In the past week I cannot access the internet with the firewall active - when i disable the Norton firewall i can get access.

The only thing i can think i've done in past week or so is run a full Norton system and AV check.

Anyone help me get around this ?

  hugh-265156 22:51 27 Jan 04

its been a while since i used norton so not familiar with the interface but you should have some sort of program control menu.look here and give internet explorer access.

  smegs 22:52 27 Jan 04

click here try this for starters.

  hugh-265156 22:54 27 Jan 04
  hugh-265156 22:55 27 Jan 04

sorry smegs

  zzzgordon 22:58 27 Jan 04

thanks chaps - i'm away to see if i can fix it.

  GYPSY 23:00 27 Jan 04

I and others have had problems with internet access after downloading ms update No Q330994, it seems to conflict with norton somehow, If you did a ms update at about the time you started having problems it might be worth removind this update via add/remove prog's. You can always download it again if it doesn't work!
good luck.

  zzzgordon 23:56 27 Jan 04

thanks to all - i've just unistalled and reinstalled norton and i'm back working.

Gypsy - yes i did download updates last week, but seem to be ok now.

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