Cannot access the internet

  dougle00 17:58 22 Nov 07
Locked

Hi my parents computer seems really badly messed up. Their internet connection is ski wiff.

They can receive mail through outlook but when we try to connect ie it tries to dialup a phone number.

The connection is broadband via lan so should need to dial anything up. However ie will not connect to the net now.

Any one tell me where the properties are so I can see how outlook is getting internet access but explorer is not?

I am scared to delete connections as we don't really know which one does what.

Any help appreciated, thanks

  Fruit Bat /\0/\ 18:22 22 Nov 07

Who is their ISP?

What sort of modem or router do they use to connect?

  dougle00 22:54 22 Nov 07

Thanks fruit, I think I got it sorted, I had to disable their modem from dialling and it now seems to be working ok. Thanks for your offer of help though, it is appreciated.

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