Cannnot send email or surf the net

  edenworkshops 11:02 19 Feb 09


Last week, suddenly, I was not able to send email and surfinng the net became a problem.

My wife and I share the same router but she is not having any problems.

I am rather a newbie and hope their may be a simple reason for this?

Thank you for any insights.


  Diodorus Siculus 11:23 19 Feb 09

Give some more information:

Operating system (xp/vista etc)

Programs used for internet

Type of Router

Type of connection (wireless / wired)

Internet provider

Email client

These will help with diagnosis

  skidzy 11:32 19 Feb 09

First step is System Restore,then if no joy as above by Dio.

System Restore

xp click here

Vista click here

  edenworkshops 11:48 19 Feb 09

Thank you Diodorus Siculus

Operating system - Win 2000

Programs used for internet - Firefox

Type of Router - Alicebox

Type of connection (wireless / wired) - Both, my wifes PC uses a witeless connection and my PC is wired to the router.

Internet provider - Alice

Email client - Outlook Express

Also thank you skidzy but I am using win 2000 so no system restore.


  jolorna 14:49 19 Feb 09

you had the same problem in december which in the end sorted itself out, not sure if your problems still the same but have posted a link to your last one click here

  edenworkshops 16:12 19 Feb 09

Hi jolorna

Yes I had this same problem back in Dec, nothing that was suggested in that post sorted the problem out, as I say the problem went away as suddenly as it appeared.

But it's back again.


  Diodorus Siculus 20:53 19 Feb 09

As it's a wired router, can you change the cables to another port? Ensure that all connections are correctly in place.

Also, reboot the router according to manufacturers guidelines.

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