Cancelling Tiscali

  Bellboy 12:06 21 Aug 06
Locked

I have been hanging on the phone all morning, without speaking to a human, and don't even know if I was trying the wrong number!

I am a Tiscali DUN customer and want to cancel.

Would be glad to hear from anyone who has cancelled sucessfully and how they did it.

David

  ArrGee 12:12 21 Aug 06

Are you still within your 12 month contract?

  Bellboy 12:15 21 Aug 06

I have been with them for several years.

David

  Stuartli 12:16 21 Aug 06

If you are a dialup customer you ring 0870 744 9966 to cancel.

  Stuartli 12:17 21 Aug 06

Remember that Tiscali charges in arrears, so you will have to pay for your final period as usual before cancelling any direct debit or standing order.

  Bellboy 12:20 21 Aug 06

>If you are a dialup customer you ring 0870 744 9966 to cancel.<

That's the no. I have been trying!

David

  Bellboy 12:25 21 Aug 06

>Remember that Tiscali charges in arrears,<

This is one of the problems -I am not sure, from the bill, when the "months" start and end.
David

  vinnyT 12:43 21 Aug 06

Leave it till tomorrow/wednesday, remember that monday is the day that everyone calls everywhere to complain about what happened/didn't happen yesterday, so the phones ring off the hook and even the best companies can find it hard to deal with effectivly.

  Diversion 12:54 21 Aug 06

Make sure that you cancel your Tiscali direct debit, as they have been debiting my account for the past 15 months. I finished with Tiscali in May 2005 and checked my outgoing payments from my bank this month, and I saw Tiscali was still taking payments from my account.

  Stuartli 13:18 21 Aug 06

I'm surprised it's taken you so long to discover that fact.

I use to be with Tiscali and its billing system has always been accurate - in fact if I'd done an upgrade/downgrade, the follow up billing charge reflected the shorter or longer period involved to the end of that month.

  Bellboy 13:41 21 Aug 06

vinnyT

You sound way too sensible.

I might just take your advice.

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