Love it or hate it, and I love it!
Probably because I have used only it for so long, that I would have to re-learn how to use anything else.
That said he can use the free (0800) helpline, or go on line and enquire through "live help", a sort of one to one chat/instant message facility.
More realistically he can accept that it is a 1 year contract, that the cooling off period of 8 days is well past. I would think there is no chance of a refund, why not stay with it to near the end of the contract when he can mke sure next year's sub will not be paid?
he migh still feel it better to stay with Aol.