Groblok 10:52 23 Dec 06

I am receiving a message at start up Titled:

SMARTBRIDGE ALERTS: BTHelpNotifier.exe Entry Point Not Found.
And saying:

The procedure entry point GetProcessingImageFileNameW could not be located in the dynamic link library PSAPI.DLL

I have BT Total Broadband option 3 and run Zone alarm free, AVG anti virus free, Spybot search and destroy, Adaware SE and CCleaner.

The message only started appearing after I ran CCleaner and fixed issues stated.

Is this message indicate a problem and how do I stop it appearing> Alternatively can i re-install this file?

  Les T 11:00 23 Dec 06

I had exactly the same problem. Following recommendations that i got on this forum,i have since disabled it from the START menu. This will fix it.

  VoG II 11:01 23 Dec 06

Courtesy of anskyber:

BT and some NTL or Blueyonder broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL or IST for Blueyonder) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

This relates to the BT ( NTL, Blueyonder) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.

1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe. for NTL or IST\SmartBridge for Blueyonder)
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system

The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

To disable a start up program click here

Or, if you have Spybot Search and Destroy use their start up control tool.

  Groblok 22:32 24 Dec 06

Thanks for the advice. problem sorted.

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