BT Openworld Webmail

  Phate 15:48 14 Jan 04

Hi. Hope someone can help.

I am currently trying to connect to BT Openworld Webmail

click here

but keep receiving the error message:

Your account has closed itself or "timed out" for security purposes

This happens when you haven't used the BT Openworld webmail application for 30 minutes but have remained logged on. Please log in again.
Tip: Make sure you save a draft of your email before leaving your computer for more than 30 minutes.

The BT Openworld Webmail application requires cookies to be enabled.

Cookies are enabled and so I know that this is not the problem.

Before receiving the message above I also made note of the following error, which appears for only a brief second:

500 Servlet Exception
at _application._sideMenu__jsp._jspService(/bti/application/sideMenu.jsp:7)
at com.caucho.jsp.JavaPage.service(
at com.caucho.jsp.Page.subservice(
at com.caucho.server.http.FilterChainPage.doFilter(
at com.caucho.server.http.Invocation.service(
at com.caucho.server.http.RunnerRequest.handleRequest(
at com.caucho.server.http.RunnerRequest.handleConnection(

I emailed BT support, but they haven't been able to resolve the issue.

Any help would be much appreciated.

  LeadingMNMs 15:51 14 Jan 04

I have had the problem before but I just tried again a bit later and it worked fine. I'm having no problems at the moment either. Is thisan ongoing problem or has it just started happen ?

  Phate 15:58 14 Jan 04

is pretty recent. I'll just give it a day or so, see if anything happens.


  brambles 16:50 14 Jan 04

I am a longtime user of BT
Normally I download my messages through Outlook Express but when abroad I use the BT WebMail.

In the top left hand corner of home page there are
Sign In My Account Email Help

Are you clicking on the email?

If so I recommend you sign in first - see the Welcome Barry sign (thats me) then click on the email button.


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