BT Broadband Problems (Line Speed)

  bbr620 20:54 12 Jul 11
Locked

hi, my friends email and internet stopped working so i brought the pc round to my house, connected to my broadband where it works fine on 8MB connection.

took it back to his house where he cannot get internet so i did a "hard reset" on his BT Home Hub where it connects but only at 1MB (should be an 8MB downstream).

He's phoned BT who confirmed that the line is only running at 1MB but should be between 6 > 8MB aand was told to leave it for a week to see if it speeds up.

Question is, is this a line problem or a problem with his Hub, firmware version on hub is 6.2.6E.

Any ideas, thanks in advance.

  Devil Fish 00:29 14 Jul 11

The answer could be in your post he phoned bt and they confirmed the line was only running at 1 meg

if the problem persists after the one week period get back on the phone to bt

This thread is now locked and can not be replied to.

New Google phones UK release date | Pixel XL price, new features, specifications: Pixel X and…

1995-2015: How technology has changed the world in 20 years

This is the future of TV, VR and holograms

iOS 10 troubleshooting tips: Simple fixes for the most common iOS 10 problems, from network…