I have had much the same sort of problem with the new BT Desktop Help. I lost such things as my BT Wireless Connection Manager. I was on the phone to their help line for one and a quarter hours. They did eventually fix the problems that were caused by my downloading the new Desktop Help but the Desktop Help no longer works. There is no way I am going to download it a second time as it is more bother than it is worth. The original BT Desktop Help was quite handy at times, but the new one is too risky for my to download.