BT BB error 678

  Magik ®© 22:40 12 Oct 05
Locked

hi again, a sort of carry on from this.

click here

she is on BT broadband basic, and she gets the error 678, what i can find out is, it is dialing the wrong number, i did not think BB dialed a number, but if it does anyone know what that number might be........thanks

  VoG II 22:44 12 Oct 05

click here

Reading this and the previous thread suggests to me that the modem is installed incorrectly.

  Magik ®© 22:58 12 Oct 05

hi, she has taken out more than enough times, and she has used go-back to put the lot back before she started, just going to have a study of the link.............thanks

  Daveboy 23:10 12 Oct 05

Create a new connection manually, Use dial up modem option, Number is 0,38 (zero comma thirty eight) choose voyager as modem. Fill in uaername/password and try it.
The 105 has a hidden diagnostic , dbl click green arrows in t/bar choose "status" then when next screen pops up press CTRL & F1 briefly- lots of useful info here on the condition of your b/band service from exchange to you.

  Magik ®© 23:22 12 Oct 05

thanks for that, jus printed it out to take with me in the morning.........

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