Broadband Speed Delivery

  Legslip 23 Nov 11
Locked

My friend has Talk Talk BBand for her sins. When she log on to the net, the delivery seems to come in fits and starts. She can click on a link via Google and watch nothing happen for 20 - 30 seconds then it has a burst of delivery and stops again.

Overall, it is in time of delivery, not much quicker than a 56k modem.

Is this normal or is there something to chase up with Talk Talk?

  john bunyan 23 Nov 11

I suggest yo go to Speedtest.net :

http://www.speedtest.net/ And make a note of the result. Then contact your ISP by phone if the result is low. For example I am on a "Up to 8Mbps" contract with Talk Talk. A couple of months ago I was getting about 5.5 - 6 Mbps. It suddenly dropped to below 1Mbps. It turned out to be a fault at the local exchange to do with LLU. I am now getting 9.5 - 10 Mbps - not bad against a 8Mbps contract. Do have your phone line and connections checked. What speed is your friend signed up for?

  cocteau48 23 Nov 11

You can get excellent help from TalkTalk by posting your problem on their Members Forum enter link description here.

Members of their technical staff monitor the forum on a regular basis and can make changes on your behalf. You may,for example,require a change of profile which they can do for you on the spot,asking you to monitor its success or failure,and change it back if it does not work.

I have not had to use them for many months but found them to be very helpful in the past.

  spuds 23 Nov 11

Sounds like an exchange problem. If it persists inform TalkTalk, they may want some test results before contacting BT.

I would also suggest that different browsers are tried, and see if the problem remains the same.

  Legslip 23 Nov 11

Thanks people. I will try your suggestions over the weekend and report developments.

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