Speak to PlusNet! They are very helpful. As I understand it they are "rolling out" better packages for all their existing customers and some include free speed upgrades, others a reduced price for existing customers. My girlfriend has PlusNet and she was paying £20.?? for 1MB and 3Gb limit. This has just been reduced to £17.99 and she didn`t have to apply. I suspect it depends on the area you live in and the capabilities of the local exchange for speed. She lives in the sticks so even a 1Mb speed was a bonus in the first place.