now that you mention you have WinME it would probably be a good idea to format the hard drive and reinstall windows all over again. sounds like the drivers and the PC are not being good friends at the moment. I would have asked what methods did you use to uninstall the old drivers so you can install the new ones? but I take it even AOL have you taken thru every possible route to uninstall the modem drivers. only thing I can think of is to make sure you BACK UP important files before formatting the hard drive..