Broadband Internet conection not working?!?!

  paul_1988 20:22 04 Feb 08
Locked

Hi,

Recently I’ve been having lots of problems with our virgin broadband connection. We live in a student household where there are 7 of us all sharing one internet connection. The connection comes in via a cable connection and then goes into the virgin dsl modem, then to a router and then into a 7 way switch which then goes via a wired connection to each of our computers. We have had the connection since September, but on Friday our connection suddenly stopped working and now tends to only work about 2 or 3 hours a day. We have tried resetting the modem and only occasionally it starts working. The switch and router are still working because we can share music via the switch and the lights are on correctly on the router. We do have a ready light flashing on the modem indicating a problem. On the virgin website it said call technical support if the ready light is flashing. We did this and they sent a technician round to have a look. All he said it was due to the number of people sharing the connection the the modem couldn’t cope with the number of ip addresses.

OK, first of all doesn’t the router hand out our ip addresses and the modem only have one??

Shouldn’t the router stop this described problem of the modem not being able to deal with the number of ip addresses??

Was the technician talking rubbish?? Especially as the connection has been ok for about 5 months how it is! He said we would either need another connection to the house or a server??

Any advice?
Thanks Paul

  ambra4 14:15 05 Feb 08

“Was the technician talking rubbish”

Yes

It does not matter how many computer is connected the router will handle the

gateway connection to the modem and the Internet and supply the IP address via the

switch to the other computers

I have installed a wireless network plus a 48-port switch on a single cable modem

without any problem except when the cable system goes down

“We do have a ready light flashing on the modem indicating a problem”

There is a problem on the cable circuit, keep calling the support line, as it could be a

cable modem problem or a line problem

Just to confirm that the cable or modem is the problem disconnect the system from the

modem connect a computer and see if the light changes from flashing to a steady light

after resetting the cable modem by powering it off wait 10 minute’s before powering

back on once all lights is steady power on the computer

“The switch and router are still working because we can share music via the switch and the lights are on correctly on the router.”

Just because you can share files over the local network does not means that the router is

allowing access to the Internet just re-check the router setting

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