Broadband email painfully slow

Am using Eudora email client and normal emails go fine, but am trying to send send large pdf file (4MB) and its still not gone after 1hr 30mins, yet during this time I downloaded BT's online help (10MB) in 3 mins. Am using BT broadband 1Gb service so expected it to be faster.

Norton AV is not set to scan outgoing docs

So has anyone any idea as to what may be the problem? Have left message for BT, but no response from them - typical


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