Broadband cuts out , with incoming voice call

  timoth 14:30 22 Feb 07

Anyone know what to do, please, broadband cuts out (BT) when i get an incoming telephone call, and an error message says 734 ppplink etc?

Tried BT help and they suggested unplugging and re-plugging the modem etc, no avail. The reciever of calls is a cordless phone.
cheers, timoth

  Technotiger 14:33 22 Feb 07

Hi, you need to connect all your normal phone lines with a ADSL Micro-Filter on each connection point.

  Technotiger 14:35 22 Feb 07
  Technotiger 14:36 22 Feb 07
  timoth 14:39 22 Feb 07

thanks , so far, so good.
Then i suppose i go to the bt shop, etc, and buy some extra micro-filters, ie the little white boxes? cheers, timoth

  timoth 14:42 22 Feb 07

thanks for the info: re. micro adsl filters, cheers, timoth

  Technotiger 14:47 22 Feb 07

Yes, best to buy online from my second link above - that is how I got mine.

Do not go to PCW, the three that I wanted would have cost over £53 at PCW!

  Technotiger 14:48 22 Feb 07

Though of course if you have a nearby bt shop, fine.

  mobileman1953 19:09 22 Feb 07

click here

filters cheaper

  wee eddie 19:13 22 Feb 07

DECT Phones have an unenviable reputation of interfering with Broadband links, especially Wireless ones.

I would guess that this is the problem.

  Dipso 22:13 22 Feb 07

Although you can get filters much cheaper than the ones linked to, I would advise against cheap ones, especially if dealing with up to 8 Meg broadband. The filters linked to by Technotiger are one of the best available and I don't think they are too excessively priced either.

BT ones should be fine if that's easier for you however.

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