Broadband Connection Problems

  wagstaf 08 May 11
Locked

Help Required!! I have a problem with my telephone/broadband connection. We have a BT master socket with a double adapter (1 for phone) (1 for netgear wireless router). Yesterday the adapter didn't work (or I thought it was the adapter)so I bought a new one. Now I when I connect it, the phone works ok until I connect the broadband then neither works. The adapter is ok as it works perfectly ok with 2 phone lines or the broadband works ok with just the broadband socket installed. Any ideas please? Thanks

  Poitier 08 May 11

Hi, It is not clear from your post ,but are you using a filter?.Both phone and router connect to the filter.Is the filter OK?

  wagstaf 08 May 11

Thanks for yr reply. I was using a filter but have now taken it off. It was having the same problems...when I plugged in the phone to it was fine but when I plugged in the line to the router the phone goes off.

  onthelimit1 08 May 11

Sounds like a duff filter - it does happen.

  wagstaf 08 May 11

it was all ok yesterday until my missus knocked the bt master socket and the double adapted whilst hoovering. that's why i can't figure it out. it's all back as it should be!

  wagstaf 08 May 11

Here's a new slant! I've just bought another ADSL filter. So I have a BT master socket with filter fitted. Same thing happens...plug phone in and get dial tone. Then plug modem in and get no dial tone.

  Poitier 08 May 11

Hi, Sounds as though the socket is damaged. Remove the faceplate and plug the filter into the test socket on the wall behind it.

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