broadband connection lost on aol

  cheddon 16:10 23 Sep 05
Locked

Can anyone help? I am having connection problems with aol version 9 which occasionally loses the connection. I am on Windows XP home version. I leave the computer on most of the day and lose it maybe once or twice a day or during the night which can cause restarting problems. many thanks, Don

  Graham ® 16:42 23 Sep 05

Common causes of Broadband disconnections:


USB modem may not be getting sufficient power. The modem requires 500mA to function correctly. That is the maximum available on a USB hub. As a hub normally has two ports, the second port must not be used concurrently. The modem must be connected directly to the computer, not via an external hub.


The computer may be configured to turn off the modem to save power. In Device Manager, find the modem. It may be under Network adapters. Select Action, Properties, Power Management. Do a similar check on any Routers you are using .
Phone extension cabling may be prone to induced interference from mains wiring. If necessary, run a temporary extension lead to rule this out.


Radio interference from cordless, including DECT, telephones. Turn them all off and disconnect, to check this one.


Radio interference from taxis, CBs, neon lights, streetlights, etc. If one of these is suspected, BT can fit a suppressor to the incoming line.


There may be a clue in Event Viewer. Start > right click My Computer > Manage > Event Viewer > System > Select an Event > Action > Properties. You can send the data to Microsoft for more detailed information.

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