broadband connection lost after restarting system

  Benjamin-241583 14:16 01 Apr 03
Locked

I install new software and am asked to restart computer. Once rebooted I loose my broadband connection. Each time I am having to reinstall broadband. Has anyone else encountered this problem and can I do anyhting to stop it happening again. It seems that the BT broadband drivers are not very sturdy...

  MichelleC 15:57 01 Apr 03

If you tell us your spec we may be able to help:

operating system, modem etc.

  Benjamin-241583 16:37 01 Apr 03

Local Disk (partitioned) WDC WD600BB-75CAA0 Installed Capacity - 39.19 MB
None Used: Unknown
Free: Unknown

(C:) Capacity - 55.84 GB
Used: 7.68 GB
Free: 48.15 GB

Display
Type: Plug and Play Monitor
Color: True Color (32 Bit)
Resolution: 1024 x 768
Screen Saver: Active

Modem
Manufacturer: Unknown
Model: BCM V.92 56K Voicemodem
Driver: Unknown

USB Controller
Manufacturer: VIA Technologies
Model: VIA Rev 5 or later USB Universal Host Companion Controller
Driver: usbuhci.sys
29 August 2002
Supported

USB Controller
Manufacturer: VIA Technologies
Model: VIA Rev 5 or later USB Universal Host Companion Controller
Driver: usbuhci.sys
29 August 2002
Supported

USB Controller
Manufacturer: VIA Technologies
Model: VIA USB Enhanced Host Controller
Driver: usbehci.sys
14 March 2003
Supported

USB Controller
Manufacturer: VIA Technologies
Model: VIA Rev 5 or later USB Universal Host Companion Controller
Driver: usbuhci.sys
29 August 2002
Supported

USB Controller
Manufacturer: VIA Technologies
Model: VIA Rev 5 or later USB Universal Host Companion Controller
Driver: usbuhci.sys
29 August 2002
Supported

USB Controller
Manufacturer: VIA Technologies
Model: VIA USB Enhanced Host Controller
Driver: usbehci.sys
14 March 2003
Supported

CD-ROM Drive (D:)
Manufacturer: (Standard CD-ROM drives)
Model: HL-DT-ST RW/DVD GCC-4480B
Driver: cdrom.sys
29 August 2002
Supported

Video Card
Model: 64MB DDR NVIDIA GeForce4 MX 420 with TV Out (Dell)
Driver: nv4_mini.sys
18 April 2002
Supported

Sound Card
Manufacturer: Microsoft
Model: Unimodem Half-Duplex Audio Device
Driver: modemcsa.sys
14 March 2003
Supported

Sound Card
Manufacturer: Analog Devices, Inc.
Model: SoundMAX Integrated Digital Audio
Driver: smwdm.sys
19 December 2002
Supported

Network Card
Model: Intel(R) PRO/100 M Network Connection - Packet Scheduler Miniport
Driver: e100b325.sys
20 January 2003
Supported

Network Card
Model: WAN (PPP/SLIP) Interface
Driver: ndiswan.sys
29 August 2002
Supported

Floppy Drive (A:)
Installed

Memory (RAM)
Capacity: 256 MB

BT BROADBAND VERSION 2.02

ERROR LOGS....

28 March 2003 Service Control Manager The BT Voyager ADSL Modem Loader service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
28 March 2003 Service Control Manager The BT Voyager ADSL Modem Loader service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
28 March 2003 Service Control Manager The BT Voyager ADSL Modem Loader service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
29 March 2003 Service Control Manager The BT Voyager ADSL Modem Loader service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
29 March 2003 Service Control Manager The BT Voyager ADSL Modem Loader service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
31 March 2003 Service Control Manager The BT Voyager ADSL Modem Loader service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
31 March 2003 Service Control Manager The BT Voyager ADSL Modem Loader service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
31 March 2003 Service Control Manager The BT Voyager ADSL Modem Loader service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
31 March 2003 Service Control Manager The BT Voyager ADSL Modem Loader service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
01 April 2003 Service Control Manager The BT Voyager ADSL Modem Loader service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
01 April 2003 Service Control Manager The BT Voyager ADSL Modem Loader service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

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