broadband connection to BT screen freezes

  ardetta 11:38 27 Jul 04
Locked

Hi,
I have a problem with my Dell 8400 win 98 in connecting to BT. I have a 1 Mg connectin using an alcatel usb modem and in the previous setup no problem.with the new setup it connects sometimes and othertimes it tries seems to get halfway there and then the screen freezes and a shutdown is necessary to try again. Dell are not very helpful in that they say its the fault of the modem. Bt have been helpful but to no avail. I have downloaded the latest drivers but still the same problem. Any suggestions would be appreciated

  Magik ®© 11:41 27 Jul 04

if you are anywhere near Bromley you can borrow my usb adsl alcatel modem and try that..just in case yours is dodgy...

  ardetta 11:47 27 Jul 04

Thanks Magik, but I live 200 miles north

  Magik ®© 11:54 27 Jul 04

oh well,........if it was mine,i would take it all out, run SFC to make sure all the files were right, then reinstall the lot with the alcatel cd.

a sort of start again.............

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