Broadband

Hi, I have been phone sky about my slow broadband for the past 4 Months and have had 6 engineer visits. I normally get around 1MBPS but for the past 4 Months I have been lucky to get 0.2MBPS. I have a speedtest.net account and my average speed is 0.09MBPS. When I check my router stats page it says my downstream connection is 997 but I only receive around 0.1MBPS. Can someone please help. BT Infinity will be rolled out in my area this March (2012). I can't wait. It will be like a gift, but can anyone help me fix my current issue.

Overview; Router Downstream Connection Speed: 997 Actually Speed Received: 0.1MBPS

Can someone please help??

Thanks in Advance for all help offered. I have triwed everything from a new router to new telephone lines new ADSL filters. I have tried everything.

Please Help, before I go mad in my head.

Can anyone help me???

  northumbria61 20 Jul 11

Have you checked with any of your neighbours to see what speeds they are getting - regardless of ISP ? It could be a problem at the Exchange or work being carried out. Difficult to know what else to suggest especially if 6 engineers can't sort it for you.

I will go to my neighbours and test their speed on speedtest.net. Will reply soon.

  northumbria61 20 Jul 11

You could try clearing out all your Internet Cache or resetting your LAN -

Go to Start -Search - Run type cmd then in the command prompt window type ipconfig /release press Enter then type ipconfig /renew press Enter then exit press Enter to close cmd.

All my neighbours get around 1MBPS but I only get 0.1 or 0.2MBPS.

  northumbria61 20 Jul 11

You may have already done these checks but - link text

  Secret-Squirrel 20 Jul 11

Have those speedtests all been done on the same PC? If they were, then providing of course that you've got a router, ask a friend or neighbour to come round with their laptop and see what speeds they get. It's quite possible that it's a PC problem rather than anything wrong with your broadband line or equipment.

When those engineers visited, they probably brought a laptop with them - did they connect to your router and do any speedtests.

I have 3 computers and all have a slow speed of interent. I am not sure if renewing my ip address will help.

All speedtests have been done a niegbours laptop, my 3 pcs, my PS3, iPhone and iPad.

Have done all of te Sky checks on thei website. Am phoneing tem now, will keeps yous updated.

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