....... and you probably wont get any, ToonMariner. I't's impossible for you or us to say whether they did anything to increase your speed or not, even though it looks like they did do something. Your speed depends on a lot of factors, including the time of day, contention ratio, line quality and your ADSL equipment. 400k is still a pretty slowish speed to expect for a 4Meg connection. What speeds were you getting before your 2 months of hell?