Both Drives stopped working

  User-312386 18:49 19 Apr 05
Locked

Hi all

Windows XP with a DVD-RW and a DVD-ROM

I loaded AVG free edition last night and scanned the system, no virus found.

Tonight i went to play a dvd and it would not work, so i checked a data disc and this would not work.

Both drives have stopped working. I have uninstalled AVG and still not working.

Help

  Technotiger 19:23 19 Apr 05

Hi, it is unlikely that AVG is the cause, though it does get blamed for many things, unfairly, in my view.

I would first try by closing down your pc then
disconnect both drives. Re-start pc, then after a short while close down again. Then reconnect both drives, re-start pc once more and see if XP 'finds' new hardware and installs.

Cheers.

  User-312386 19:27 19 Apr 05

will try that and report back

  User-312386 20:01 19 Apr 05

ok it gets recognised after removing

Still no joy though

I have also found My virtual drives (Alcohol 120) are not working either, suggesting a Software fault

Any Ideas

  User-312386 21:17 19 Apr 05

Many thanks

Here is the solution if anyone else gets this problem

1. Make a backup first!

2. Start > Run > regedit

3. browse to:
hkey_local_machine>System>CurrentControlSet>Control>Class>{4D36E965-E325-11CE-BFC1-08002BE10318}
(that last value may be different for you. Just look for the default key of "DVD/CD-ROM drives")

4. remove any key with the name "UpperFilter" or "LowerFilter"

5. reboot

  Technotiger 21:25 19 Apr 05

Hi, thanks for the feedback.

Cheers.

  Ancient Learner 22:13 19 Apr 05

My Pc must be at fault, I cannot see anything from Scarecrow Man anywhere, how did that happen. I trust that there is not a hidden help system in here somewhere.

  VoG II 22:17 19 Apr 05

Yep, who and where is Scarecrow Man?

  Technotiger 22:17 19 Apr 05

HI - only guessing - by email yellow envelope?

  stalion 22:18 19 Apr 05

it's not wurzel gummage is it

  woodchip 22:18 19 Apr 05

Yes a Yellow envelope by the side of nickname for a personal mail

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