Boot up problem - vista

  Whitster 10:02 20 May 10
Locked

Hi trying to sort out a friend Laptop as it was not booting up at all, i have managed to boot up in safe mode and clean up with virus removal software and m.ware but when i try to boot in normal mode it gets to the windows "welcome" screen and hangs, any ideas

  birdface 10:06 20 May 10

Maybe last good configuration in safe mode or check Device manager to see if any yellow exclamation marks beside any of the drivers.

  birdface 10:08 20 May 10

Or maybe a system restore to when it was working ok.
And then run your security programs again.

  Whitster 10:10 20 May 10

Thanks Buteman, I have tried Last good configuration in safe mode but it took me to personaizing your setting with the blue screen and hangs on Internet explorer

  Graphicool1 10:11 20 May 10

If as you say you can boot into 'Safe Mode' can't you then do a 'System Restore' to when it was booting properly?

If not, then boot into 'Safe Mode' and...

Right click C: (your OS drive)
In menu click 'Properties'
Click the 'Tools' tab
Under 'Error Checking' click 'Check Now'
click the box next to...
'Automatically Fix File System Errors'
Click 'Start'
A notice will say it can't do it until the next time you boot. Click 'Yes' and reboot

  Whitster 10:11 20 May 10

it seems that all the restore points have been deleted for some reason

  Fruit Bat /\0/\ 10:24 20 May 10

You need to look at Windows Vista's Repair Your Computer options.

* Startup repair - This automatically fixes problems that are preventing Windows from starting
* System Restore - This will Restore Windows to an earlier point in time
* Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
* Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
* Command Prompt - This opens a Command Window

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

How you access the repair options will depend upon whether you have a Windows Vista installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed Options
NOTE

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Installation Disk
NOTE

1/ make sure your PC can boot directly from the Vista DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows Vista DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows Vista installation

13/ Once the Vista installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the set of recovery options

15/ Click on the Option you require and follow the onscreen prompts

  Graphicool1 10:27 20 May 10

If my second solution didn't work?...click here you'll find several different solutions to the same problem. From what I can see, it all depends on how or why it went pear shaped in the begining as to what solution will work for your friend.
Goog Luck and please leave some feed back ¦¬] G1

  Whitster 10:40 20 May 10

Thanks Guys, i have a bit to be going on with now. I will report back later as to my results. thanks again.

  Whitster 20:52 20 May 10

Fruitbat,

Tried your solution from pre install option but did not find any problems with start up??

Tried second option to system restore but says there is no restore points??

  Whitster 21:26 20 May 10

I have tried last good configuration via safe mode again, and it is loading but very very slow, as i write i have desktop screen with start button and time but no icons at the moment

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