blue screen+ virus

  toonfireman1746 13:51 17 Nov 09
Locked

I am having some problems.

first I got a blue screen saying "page fault in nonpage area" I was advised to run auto fix file system, after this the computer booted up ok.
It is very slow so I went to remove all the cookies it said I could not admin use only. my VS bit defender says everything is, but I can not open it?or run it,I have run my spydocter that is clean
I am begining to think I have an infection any suggestion would be a great help.
I am using my lap top to do this

  rawprawn 14:09 17 Nov 09

can you run your spydoctor (I think you mean PC Tools Spyware Doctor) in Safe Mode?
Keep tapping F8 to get into safe mode.

  rawprawn 14:10 17 Nov 09

Should also have added run a scan with your Anti Virus program in safe mode as well.

  birdface 14:16 17 Nov 09

See if you can update and run the free version of malwarebytes in safe mode.

click here

  toonfireman1746 14:44 17 Nov 09

Hi
I have tried to run my AV it says admin will not allow
I have tried down loading superantispy which did but the same message comes up administrator has blocked this action when I try to run
I am in safe mode you get the option when in safe mode to use admin I am in that.

  birdface 14:57 17 Nov 09

In user accounts are you the administrator.Are you running XP or Vista.

maybe try this.click here
If it will not update just run it as normal.

  toonfireman1746 15:59 17 Nov 09

running xp

  toonfireman1746 16:06 17 Nov 09

I have down loaded the reimage it down loads ok and scans but then goes to a white screen with nothing on?

  birdface 16:21 17 Nov 09

If you mean Cure It.Try it in safe mode.

  toonfireman1746 16:43 17 Nov 09

I can only get on the thething in safe mode.

there is nothing on the screen just a blank page after the scan
thnanks

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