blue screen on new laptop ?!?

  dkdanielkli 23 Feb 13

My Samsung ultrabook is about 7-8 months old and about once a week when randomly using it, it shows a blue screen and restarts. Here is what I get when it restarts and after I log in:

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601. Locale ID: 4105

Additional information about the problem: BCCode: 124 BCP1: 0000000000000000 BCP2: FFFFFA800480F028 BCP3: 00000000B2000000 BCP4: 0000000000100402 OS Version: 617601 Service Pack: 1_0 Product: 768_1

Files that help describe the problem: C:\Windows\Minidump\022213-11013-01.dmp C:\Users\Daniel\AppData\Local\Temp\WER-144098-0.sysdata.xml

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Any idea what is the problem ?

  Secret-Squirrel 23 Feb 13

Unfortunately you haven't supplied enough info to make a diagnosis so download and run BlueScreenView and the program should list all your BSODs in the top pane. Double-click on the most recent one to view the details in a separate window then copy and paste the following info here for us to look at:

Bug Check String

Caused by Driver

Do the same for at least two others - but only if they show different details.

  onthelimit1 23 Feb 13

Bluescreenview may identify the source of the problem, but as the laptop is under warranty, I'd take it back (having saved any data that matters).

  Secret-Squirrel 23 Feb 13

"......but as the laptop is under warranty, I'd take it back (having saved any data that matters)."

A lot of BSODs are caused by software or drivers which are not covered by any warranty. If however a hardware problem is diagnosed then your suggestion would of course be an option.

  dkdanielkli 09 Mar 13

Sorry that it took me that much time but I've been lazy. The problem keeps on happening so here's the info from BlueScreenView. Here are the last 3:

  onthelimit1 09 Mar 13

A bit of light reading on hal.dll errors



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