Blue screen of death.

  SJM_81 14:34 PM 15 May 11
Locked

I'm trying to fix my next door neighbors laptop but every time I try to start the pc up, it cuts of.

What can I do? I think Ive made the laptop worse. All i did was download updates.

Any ideas?

Thanks.

  Fruit Bat /\0/\ 14:46 PM 15 May 11

What does the Blue screen of death say? code numbers?

What operating system? XP, Vista, or 7?

  SJM_81 14:50 PM 15 May 11

Windows vista and It switches before I get chance to read it.

I noticed cache dump

Thanks

  wee eddie 14:51 PM 15 May 11

In passing, just make sure that the airways are clear of gunge

  Terry Brown 15:00 PM 15 May 11

Can you start up in Normal SAFE mode?

If so, it is possibly a driver that is the problem.Use the system restore to return to an earlier time.

If this is not possible, go back to safe mode and select VGA mode. This will start the computer in a very low resolution, with the minimum of drivers, and you can re-load the graphic drivers.

If this is not possible, you will need more advanced help, which may mean taking to an authorised repairer.

Terry

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