blue error screen when attaching attachment to emails

  jackdouglas7 23:12 PM 05 Jun 12
Locked

Dear all, Suddenly whenever I try to attach an attachment to a hotmail email, as soon as I try the screen goes blue, and it says that its having to shut down to protect the system. It goes on to mention bios and a few other things but before I have chance to read it my PC shuts down. It’s a new PC with ( 8 months) loads of memory left. I’m unable to take a screen shot of the blue screen but I did get this.....

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057

Additional information about the problem: BCCode: 1e BCP1: FFFFFFFFC0000005 BCP2: FFFFF8800733AD80 BCP3: 0000000000000000 BCP4: 0000000000000000 OS Version: 617601 Service Pack: 1_0 Product: 768_1

Files that help describe the problem: C:\Windows\Minidump\060512-48375-01.dmp C:\Users\john\AppData\Local\Temp\WER-101166-0.sysdata.xml

Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt This means nothing to me but I hope it does to others. I have restored it to a time when everything was ok but its not helped.

PC info; 64 bit 6gb ram intell r4i5 cpu

  rdave13 23:24 PM 05 Jun 12

Possibly your security software scanning emails.

  Woolwell 10:34 AM 06 Jun 12

Were you using webmail?

  jackdouglas7 11:39 AM 06 Jun 12

I was just using my normal hotmail account. How would I know if the security was to blame. Im using Norton, how ever every thing was fine a few days ago. Nothing has been added or removed?

  Woolwell 12:18 PM 06 Jun 12

"Normal hotmail account" - but you can access that using your browser or through Live Mail. Which are you doing?

  jackdouglas7 12:35 PM 08 Jun 12

All sorted now, unfortunately, things seemed to get worse and I wasn’t able to open documents as well on my c drive. I tried to reinstall my PC using my recovery discs as I suspected a nasty bug in my system. The said bug then stopped my PC from starting windows and I’ve been forced to do a clean install. Everything is back to normal (pity Norton didn’t stop this) except that I have now lost all my ITunes music.

Is there any way to put it back onto my hard drive from my I pod?

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