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Hi looking for your help. Having to post using moble phone. I was on avforums and clicked on link. Avira antivirus picked something up and quarantined Exp/pidief.hdi anyway i closed web page and kept geting allow access to somethig i click disallow but it kept coming up to alow or disallow. So i shut down. When i logged backon but my desktop was black but had some icons. I loggedd off and tried again but now no icons just black screen. My c drive is full but when i click desktop that folder is empty. But if i type desktop in search all files come up but when clicked say empty. What has happened.
I tried restore but its telling me blno restore point. What can
n i do? Apologises for post as done on phone. Thanks in advance
Sorry Using vista basic home
Hi safe mode black too
Getting attrib.exe failed on shutdown
Hi anyone have any ideas?
You need to look at Windows Vista's Repair Your Computer options.
- Startup repair - This automatically fixes problems that are preventing Windows from starting
- System Restore - This will Restore Windows to an earlier point in time
- Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
- Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
- Command Prompt - This opens a Command Window
With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option
How you access the repair options will depend upon whether you have a Windows Vista installation disk or whether your operating system came pre-installed by your PC manufacturer.
Pre-Installed Options NOTE
If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.
1/ Start your PC
2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again
3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key
4/ In both cases, if all has gone well, an Advanced options screen will now appear
5/ Highlight the repair Your Computer option and Press Enter
6/ Select a keyboard layout, and then Click the Next button
7/ Next select your user Name and Enter your Password, then Click OK
8/ The recovery options should now appear
Windows Installation Disk NOTE
1/ make sure your PC can boot directly from the Vista DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS
2/ Start the PC
3/ Immediately insert the Windows Vista DVD into the DVD drive
4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'
5/ Press Any key to start the booting process
6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'
7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible
8/ You will next see a Blue curtained screen
9/ After a short while the Language option screen will appear
10/ Select your language and keyboard language and the Click the Next button
11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option
12/ The System recovery options will now search for your Windows Vista installation
13/ Once the Vista installation has been located, Highlight it and then Click the Next button
14/ You are now presented with the set of recovery options
15/ Click on the Option you require and follow the onscreen prompts
Ive tried repair but it says all is well. I have backed up some but not all so don.t want to wipe yet. Any otherr ideas?
Any other ideas?
I have managed to get online using mozilla safe mode.
The file that wanted me to allow it was mozupd.exe
I have tried to update my antivir but get an error message in chinese symbols???
This sounds like what I have:
But following the instructions I can run %allusersprofile% but all that shows is my Microsoft folder.
I also cannot see ant tools option.
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