BBCiplayer problem redirection

  immer 22:46 21 Oct 13
Locked

When with BBCiplayer on my laptop I keep being redirected to a page "ww92.btosjs.info" and an advert comes up for hair products or something I don't want. How can I get rid of this infection. I did a Norton scan & also ran Cclean but to no avail. I'm really getting hacked off with ever increasing assault of popups & re directions. Any help welcome. Also, my Win7 laptop is having problems installing update Monzilla24. This may or may not be connected.

  Woolwell 23:22 21 Oct 13

Try running Norton again with full scan and also download Malwarebytes (free version but be careful where from) and run it in safemode. You have a browser hijack virus.

  immer 09:43 29 Oct 13

Many thanks. Malwarebytes does the trick.

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