AVG says Non Removable Virus

  monkeyshine 22:23 11 Jun 03

Can anyone clarify?

  VoG™ 22:27 11 Jun 03

If you are running Windows XP or ME it may be in a restore folder. If so you need to disable System Restore, re-run AVG, then re-enable System Restore.

NOTE: doing this will remove all of your existing restore points.

click here

  monkeyshine 22:31 11 Jun 03

Thanks, again, This is the same long distance problem and is complicated because the OS is in German and I cannot explain what System Restore is. The user is computer illiterate.

  VoG™ 22:33 11 Jun 03

That makes (at least) two of us!

  VoG™ 22:35 11 Jun 03

They need to look at Hilfe und Unterstützung for Systemwiederherstellung

  hugh-265156 22:40 11 Jun 03

use google to translate what you want to say using the language tools.

crude but might work

  DieSse 22:52 11 Jun 03

They may just mean non-cleanable, which is not uncommon - after all if the file basically is the virus, it can't be cleaned, only deleted.

  monkeyshine 22:53 11 Jun 03

Thanks, but I can speak better German than the Google translator!

VoG, I think you may have the answer. Thanks

  monkeyshine 22:58 11 Jun 03

These are the files Dezinfiziert = Disinfected or cleaned. Nicht desinfiziert = not cleaned.

Trj/PSW.Bugbear.B Nicht desinfiziert C:\WINDOWS\SYSTEM\gvkofkq.dll
W32/Bugbear.B Desinfiziert C:\WINDOWS\SYSTEM\sfp\archive\mplayer2.exe
W32/Bugbear.B Desinfiziert C:\WINDOWS\SYSTEM\sfp\archive\mplayer.exe
W32/Bugbear.B Desinfiziert C:\WINDOWS\NOTEPAD.EXE
Mögliches Virus. Nicht desinfiziert C:\WINDOWS\TEMP\Ti7143.TMP
W32/Bugbear.B Desinfiziert C:\WINDOWS\TEMP\vbaF310.TMP
W32/Bugbear.B Nicht desinfiziert C:\WINDOWS\All Users\Startmenü\Programme\Autostart\EXYS.EXE
W32/Bugbear.B Desinfiziert C:\Programme\Internet Explorer\IEXPLORE.EXE
W32/Bugbear.B Desinfiziert C:\Programme\Outlook Express\msimn.

  VoG™ 23:02 11 Jun 03
  VoG™ 23:03 11 Jun 03

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