Avg or Ad Aware can't connect to update

  Sean Andrews 17:10 26 Oct 06
Locked

Hi guys, hope you can help.

I have recently installed avg and adaware onto a pc. Neither will connect to retrieve their initial updates. With AVG I get the avg "cannot connect to server" window and with Ad aware I get "error retrieving update". I have a bt broadband connection which is working fine and am using zone alarm which I've set to grant internet access on all fronts to both programs.

I've tried re-installing both programs and the broadband software to no avail.

Any ideas?

Thanks

  Totally-braindead 17:17 26 Oct 06

See if it is the Zone Alarm Firewall. Disable it and see if that makes a difference.

  Sean Andrews 19:30 26 Oct 06

I'm sure I've already tried that. I'm back on the pc in question in 24 hours, I'll try again.

Keep your suggestions coming though.

Thanks

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