AVAST anti virus problem

  redblue 18:10 PM 19 Apr 11
Locked

Recently I have started a small website which requires a person to fill in a form to enter their details on the site.An email comes into my mail programme (Windows Live Mail)to tell me there are details to activate on site. I have always used AVAST Anti V but now, since starting the site, when an email comes into me telling me that there is a form to activate, the details of the form have been stripped and the message just says "Heuristic Warning" suspicious email. I have tried changing various settings on the Avast interface but I am still getting this warning, wjoich is false. Can anyone advise? I would be grateful for help with this.

  onthelimit1 19:31 PM 19 Apr 11

I'd be tempted to ditch Avast! and go with (eg) MSE.

  Fruit Bat /\0/\ 19:46 PM 19 Apr 11

Put your site in the exclusions section of Avast to stop Avast from scanning it.

  redblue 20:09 PM 19 Apr 11

Wouldn't that be dangerous not to have them scanned? Also, exclusions quotes that they only apply to on demand scans. EWill have to ditch AVAST if this carries on but have always beeb pleased with them so far.

  Belatucadrus 20:16 PM 19 Apr 11

Or go into Mailshield settings and change the Actions on the Suspicious tab from "Move to chest" to "Ask"

  redblue 20:27 PM 19 Apr 11

That is my latest move. will see if that works. Nothing else has.

  birdface 11:02 AM 20 Apr 11

There is a new version of Avast out now so maybe update to that and see if the problem goes away.It is version 6.0.1091

  redblue 12:14 PM 20 Apr 11

This has only started since I updated to version 6.

  Housten 12:32 PM 20 Apr 11

Hi!,

When I started up my computer this morning, it wouldn't update. So I used Avast's message service and they were back to me within a few minutes, so my advice would be: Have you tried asking Avast direct? It must be worth a try at least!

  redblue 12:50 PM 20 Apr 11

Yes, I sent in a ticket 4 days ago but no reply.

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