For the attention of new visitors/forum members

  Forum Editor 20:32 28 Dec 05
Locked

There has been a considerable increase in the number of people emailing me with individual requests for help. The server automatically notifies me where each email originates - whether the sender was logged in or not, and if logged in, from which thread the message was sent.

Suddenly I am receiving dozens and dozens of requests for advice and help from people who are not logged in, and in all probability these people have not registered with us.

Please note that:-


1. I cannot resolve individual problems via email - whether they are from registered forum members or from non-registered visitors. I just don't have the time, and it wouldn't be fair to other forum members.

2. I cannot undertake to acknowledge receipt of any messages from unregistered visitors - I receive lots of emails every day, and although I try to respond to those from existing registered members, those from non-members will always go unanswered I'm afraid.

3. If you are registered with us, and you have a problem please don't email me directly - I may acknowledge receipt of your message, but that might take a day or so, and I will not provide solutions in that way. Post your problem/request for advice in the appropriate forum area instead.

4. If you already have a thread running, and you write to me, asking for my input, I will almost always try to help, but it will not be via an email response - I will try to post on your thread. This is so others (who may have a similar problem) can see the resolution process, and so that advice isn't duplicated.

5. Please do NOT use the webmaster link at the bottom of the pages if you want to contact me. The email from that link does not come directly to me, it first goes to our server technical staff, and it may take days for it to be redirected.

By all means write to me if you have a problem with the forum, or if you want to say something that is better not posted in a thread. I'll try to reply as quickly as possible, but my mailbox has reached mammoth proportions now, and I may take a while to get back to you.


Feel free to contact me if any of the above is not clear - it's always good to get email feedback from you, it makes me feel needed.

  VoG II 23:36 28 Dec 05

.

  Chegs ®™ 10:51 29 Dec 05

Various members were receiving emails asking for help which prompted PCA to add the "Warning!
You should only email another forum user when invited to do so, or when you have an urgent and/or confidential message. Unsolicited mail is spam, and we ask you to respect other members' privacy. Please do not ask for one-to-one advice or help via email. " message on the email page.This worked in the main,so perhaps it should have an added message asking folks not to then email you instead? ;-)

  Forum Editor 15:58 29 Dec 05

I've resolved this problem now, with the help of another forum member.

click here if you want to see how.

  Prancer 07:51 30 Dec 05

Dear Editor
Please help me by clearing up a point. I am a registered forum user and subscriber to the CD edition of PCA. I have an unresolved posting in this forum on my wireless router and read your article in a recent PCA on a similar problem. The magazine gives your email address so I sent an email with full details to this address. So far no reply or acknowledgement.
Did I misread or get the wrong end of the stick?
Thanks

This thread is now locked and can not be replied to.

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