aol disconnection fee

  bert52a 18:50 PM 05 Nov 10
Locked

i have had these probs with aol

service down weekend 9th october
weekend 16th october
off 5th november for short period
When i enquired about itemised bill
left me on hold for 45 mins w
had to phone more than a dozen times since July because of wireless connection dropping.
they now say they want £217 disconnection fee.
how dare they? can they legally ask me for this?
i have 18 month contract that started
in July which was an upgrade that i opted for in july.before that date I was with aol since 2003 and the service was ok before that.

  mgmcc 08:16 AM 06 Nov 10

Firstly, if you have just entered into an 18 Month contract in July, then you will be liable to pay the monthly subscription for the rest of the period. Presumably the "disconnection fee" equates to that cost?

Secondly, if your problem is "wireless connection dropping", is this perhaps an issue between your computer and the wireless router rather than a loss of AOL's ADSL service? If you connect by wired ethernet, are you still suffering from loss of connection?

  bert52a 16:47 PM 09 Nov 10

if I am connected wired or wirelessly in the same room there is usually no problem.If I go to other rooms in the house I lose the signal immediately or sometimes after about ten minutes.
Strangely the signal strength shows as aexcellent but I can open no web pages.
My fallout with aol is that prior to an upgrade I could get wireless in most rooms around the house but since July when I upgraded I have had this problem.
I have actually been with aol since about 2001 and holding me to this contract seems substantially unfair since while their service was good I stayed with them all this time .I know this is a new contract but in all negotiations there has to be fairness.I only want out because it no longer provides the service I had before.If the service was working I'd have no problem.

  mgmcc 19:41 PM 09 Nov 10

From what you've posted, the problem is with the "wireless" connection between your computer and the router and that, I'd suggest, isn't due to any shortcomings in the service provided by the ISP.

When your service was "upgraded" did this involve changing the router, so that you're now connecting "wirelessly" to different hardware?

  bert52a 21:38 PM 09 Nov 10

thanks for the reply
When I upgraded they sent me a new router- identical to the one I was using( a d-link)before.I used the new one and had the wireless probs so I went back to the original one but this behaved in the same way.
But if aol are supplying the wireless router don't they have some responsibility?They say the router can work between 60 to 100 metres-I'm 10 to 15m at the most.

  bert52a 21:38 PM 09 Nov 10

thanks for the reply
When I upgraded they sent me a new router- identical to the one I was using( a d-link)before.I used the new one and had the wireless probs so I went back to the original one but this behaved in the same way.
But if aol are supplying the wireless router don't they have some responsibility?They say the router can work between 60 to 100 metres-I'm 10 to 15m at the most.

  mgmcc 09:19 AM 10 Nov 10

Try deleting the wireless "profile" in the computer and then go through the procedure to "Connect" again when a new profile will be created and saved. How you do this depends on the version of Windows that you're using.

Then connect any computer by ethernet cable to the router, go into its configuration pages and, in the "wireless" settings, try changing the Channel number. Most routers use "6" or "11" as the default so try one of those or, if already using one, try the other. To access the router's configuration pages, type its IP address (probably 192.168.0.1 or 192.168.1.1) into your web browser.

  bert52a 12:19 PM 10 Nov 10

thanks for the suggestions.
aol had me do this six or seven times to no avail.

the router can be working fine when the laptop is close to it but then I get no internet when I go to other rooms how come, even when I refresh it it shows signal strength is excellent. When it's excellent in the room where the router is I get exceptional speeds but in other rooms with the signal still excellent the signal dies.If I return to the room where the router is the speed resumes.

  mgmcc 19:40 PM 10 Nov 10

I really cannot tell you why, in your particular location, moving out of the room with the router in causes a loss of internet connectivity.

The most common reasons would be the construction of any walls in between or interference from other "wireless" devices operating on the same 2.4GHz frequency band.

  bert52a 21:52 PM 10 Nov 10

And now tonight the speed is down to 1.38mbps.
worth every penny.

  rdave13 23:58 PM 10 Nov 10

Under wireles connections on a d-link router untick the box for auto detecting the channel. Try channel 9 for starters see if it's any better.
Mine auto selected channel 1 which worked but it's better on 9 for my set-tup.

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