We are writing to let you know about some important changes we are making to some of the conditions under which your AOL Access services are provided:
Your Member Agreements will be updated
Our Member Services number is changing
Change of address for TPH Services Sàrl
These changes will not affect the quality of the service you receive from AOL Broadband.
The quality of the service that you receive will not be affected by these changes. You do not need to take any action as a result of this notification. However we do recommend that you read on to fully understand these changes and how they affect you.
1. Your Member Agreements will be updated
We have made some changes to the AOL Access, AOL Broadband and AOL Talk Agreements. You can review these Agreements at: click here
The main updates we have made are as follows:
Charges and billing
In the future, we may on occasion have a requirement to change your billing date. We currently have no plans to do this, but should we need to we will give you 30 days notice of any such change.
Migration of our network
We are continuously working to align new systems and processes in order to ensure the continued quality of your service.
As a result, we will need to make further changes to our network over the next few months. Some of these changes may be visible to you but are not expected to affect the quality of your service. For example, dial-up access to the internet for broadband using a 0845 number will eventually be removed from direct use, but will still be possible in certain circumstances if you notify us - for example if your broadband connection fails for any reason.
You do not need to notify us now - we will let you know when this comes in effect, as well as any other exceptional circumstances where the changes we make to our network may affect your service.
2. Our Member Services number is changing
From 26th November 2007, the main Member Services customer support number will be changing from 0870 320 2020 to 0844 499 5555.
Calls to this new number will remain chargeable. The good news is that where calls were previously charged at up to 7.51p/min from BT landlines, any calls to the new number will be charged at a flat rate of 5p/min, whenever you need to call Member Services. Call charges from mobiles/other providers may vary.
Both numbers will be in operation from now until 26th November 2007 from which time only the new number will work. Please make a note of it now for future reference.
3. Change of address for TPH Services Sàrl
Please be aware that TPH Services Sàrl, the company that provides your AOL Access Services, has recently moved to a new address. As a result, your contract will be updated with their new contact details, which are as follows: Green Office Park, Parc d'Activitès Syrdall 6, L-5365 Munsbach, Grand Duchy of Luxembourg.
What happens next?
You do not have to do anything as a result of these changes. Your current agreements will remain unaffected until the above changes take effect from 26th November 2007.
The changes set out in this email amend the terms and conditions applicable to your AOL Access Services, and your continued subscription to the AOL Access Services will effectively show your acceptance of these new terms. Please be aware that usage of AOL's Access Services is at all times subject to our Fair Usage Policy and usage caps, and that AOL retain their formal rights to terminate usage not in accordance with that policy.
If you do have any queries about these changes, please do not hesitate to ask - we have set up a dedicated email address at [email protected] and we will endeavour to answer your queries as soon as we can. For other ways to contact us, please visit click here.
We'd like to take this opportunity to thank you for being a customer of AOL Broadband and we hope that you continue to enjoy our services.
Executive Director, Member Services