Morning Yo, Installing the software for AOL is very straightforward, but must be done exactly as in the 8 steps included in the kit.
It sounds as though he has either connected the Modem before the software, or has not used the filters correctly. If he needs any help, I will talk him through any concerns he has. There are several of us that use AOL broadband, should be able to set it up and running in about 6 minutes, if done as per the kit instructions. j.