Annoying Error Message

  clj7 11:38 09 Dec 06
Locked

Hi every1, there is a really annoying message each time I log on. The title of the dialog is:

SmartBridge Alerts: BTHelpNotifier.exe - Entry Point Not Found.

And the message is:

The produce entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL.

And the it says "ok"

What does it mean, how can I cancel this message?

  VoG II 11:42 09 Dec 06

Courtesy of anskyber:

BT and some NTL or Blueyonder broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL or IST for Blueyonder) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

This relates to the BT ( NTL, Blueyonder) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.

Alternatively,
1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe. for NTL or IST\SmartBridge for Blueyonder)
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system

The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

To disable a start up program click here

Or, if you have Spybot Search and Destroy use their start up control tool.

  clj7 12:21 09 Dec 06

I'll try it now!

This thread is now locked and can not be replied to.

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