agfa snapscan touch scanner problem

  sn1ff3r 19:27 18 Feb 04
Locked

when i scan a photo everything turns red on the screen and it prints out red. it's ok if i do it in greyscale.i've tried reinstalling the software and drivers but to no avail.any ideas. thanks

  Edstow 19:41 18 Feb 04

Seems like one (or more) of the CCD devices or the associated hardware has failed.

It is not practical to repair or replace these especiall as agfa are no longer in the business of making scanners. Even if they were, the repair costs would probably exceed the cost of a new scanner.

Ed

  Boluwd 22:25 18 Feb 04

I had this problem many moons ago. I updated to the latest drivers/firmware and everything worked ok. I have the version 2.0.0.9.
click here

  Boluwd 08:38 19 Feb 04

See also this link-
click here

  Boluwd 08:41 19 Feb 04

sorry.... when in the above link choose documents/solutions, the second entry refers to the red colourcast problem, (doc 10088112)

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