Advice on virus removal please

  Never again 08:52 11 Apr 05
Locked

My friends pc is having problems removing some virus/ trojans.

I don't know the exact spec of the pc but he tells me that he is running norton av and I think win me.

He has sent me the following email.
...........................
John,

I have tried to delete the files again but system wont let me.
I get an error message. " ERROR DELETING FILE. ACCESS IS DENIED. THE SOURCE FILE MAY BE IN USE"

They are in, C:\_restore\temp
and they are as below.

A0001300.CPY Trojon Horse
A0001350.CPY Downloader Trojon
A0001351.CPY Trojon Horse
A0006188.CPY as above
A0006191.CPY Backdoor Trojon
A0006793.CPY Downloader Trojon
A0006801.CPY as above
A0006805.CPY as above
A0006813.CPY as above
A0006820.CPY as above
A0006825.CPY as above
A0007847.CPY as above
A0010959.CPY as above
A0010964.CPY as above

any help you can give greatly appreciated.

Regards
............................

Has this virus got stuck in his system restore points and if so, how should he address it.

Thanks

  Diodorus Siculus 08:57 11 Apr 05

C:\_restore\temp - Restore folder.

Turn off system restore, reboot and it will delete them.

Turn on system restore.

  Diodorus Siculus 08:58 11 Apr 05

click here
Disabling or enabling Windows XP System Restore

  Never again 09:11 11 Apr 05

Thanks for the prompt reply.

I guess that you also think that it is in his restore points.

Is the process to turn off system restore the same in win me?

  Diodorus Siculus 12:57 11 Apr 05

To definitely disable the System Restore feature

*

Right-click on the 'My Computer' icon, and click properties
*

Click the performances tab
*

Click the file system button
*

Now click the repair tab and check the 'Disable System Restore' checkbox

  Never again 19:38 12 Apr 05

I've been unable to access a pc or see my friend for a couple of days.

I'll copy and paste the suggestion to him now.

Thanks again

  Never again 22:29 13 Apr 05

Thank you for your advice so far.

I have told my friend of your suggestion, but he is unable to try it until the weekend.

I'll keep the forum posted.

  Never again 18:13 16 Apr 05

I've just had the report that all is now well.

  Diodorus Siculus 18:30 16 Apr 05

Good to hear.

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